Natalie K. Parks


206.412.6079 | LinkedIn | Behance |


10+ year content development and project management with proven expertise simultaneously managing multi-faceted, complex projects through concept to execution, with a thorough understanding of overall strategy & data-driven business decisions, UX and strong relationship building across diverse groups. Excellent team player, collaborator, driver of results, and holistic thinker with an entrepreneurial spirit.

Skill Summary

§  Project Management

§  Content Development

§  User Experience & Research

§  Prototyping

§  Visual Design

§  Moderate HTML, CSS, PHP knowledge

§  Microsoft Office Suite, SharePoint, Project

§  Proficient with PC and Macintosh platforms

§  Adobe Creative Suite: Photoshop, Illustrator, Dreamweaver

§  Art Direction

§  Custom Illustration

Professional Experience 

Creative Content Developer, Site Manager & Technical Writer – Microsoft Corporation: March 2003 – October 2013

End-to-end development of overall strategy and scope assessment for global content plans and schedules. Project management of multiple assignments and vendor workloads and tracking of various work items, as well as communicating with stakeholders on a cadence.

§  Led cross-team collaboration across program management/UX/content publishing/international; vendor management and delivered comprehensive guidelines for content and art direction theme

§  Management of multiple sprints for several individual vendor projects for various content types & work; accurately captured scope of vendor assignments and fees, managing 8 vendors end-to-end; coordinating setup, project plans, scheduling, art direction, editorial, testing and reviews

§  Impact on product improvement: established private builds and worked with program management teams in building and content creation, polished designs, constructed custom themes, and actively reported/tracked/escalated bugs

§  Planned, developed, and delivered UI text and Help for Word for Macintosh

§  Wrote intent-driven UI and assistance; platform appropriate and supported the Office and Apple guidelines, while mapping to key customer intents

§  Built high-quality user experience Office start screens for Word, Excel and Publisher based on a global editorial calendar, seasonality, and top intents derived from search data

§  Programmed web pages for Word, Excel, PowerPoint, Publisher and Images gallery; leading and partnered across teams, including product owners, design, and engineering to achieve "wow" results, and also assisted driving call-to-actions across entire portfolio

§  Delivered and curated content for the Images web site; managed and acquired for the entire digital media collection (over 170,000 royalty free stock images and media), which served over 25 million customers per month

§  Creation and development of document sets to outline priorities, strategy, and drove conversations with international and content publishing teams, including global strategy, metrics, indexing/keyword processes and vendor statements of work

§  Partnered with business development on new partner opportunities and revenue strategies

§  Provided end-to-end project management of media acquisition cycle; from planning and acquisition to production and publication

§  Community engagement with establishment of Facebook presence; which garnered popularity among Office Facebook pages

§  Coordinated localization handoffs and procured market specific content; resolved geopolitical issues and culturally sensitive concerns

User Experience Designer –

Developed and delivered user experience for the website, as well as multiple content projects, properties and monthly company-wide reporting.

§  Created the visual design for Office Help, which launched from the Office 2007 suite of products

§  Implemented the information architecture and visual design of the Training pages for the redesign release in tandem with the Office 2007 product launch

§  Instrumental in the development of the content and design styles of multiple assets of the Office Online 2007 redesign

§  Collaborated with program management through spec reviews and implemented the decisions through design

§  Managed multiple contractor resources

§  Design Lead for the Templates team; managed flow of design and collateral

§  Drove retrofit of entire collection of 2,000+ templates, while also designing new inventory for relevant and timely events


University of Washington
Department of Human Centered Design & Engineering (HCDE)

§  User-Centered Design Certificate - completed August 2012

o   Usability - HCDE 517

o   User-Centered Design - HCDE 518

o   Seminar Issues - HCDE 521

o   User-Centered Web Design + Web Lab - HCDE 537

Western Washington University

§  Bachelor of Arts; Dean’s List, Photography, Painting, Art History

Seattle Central Community College – continuing education

§  Color Theory

§  Production Management

§  Advanced Digital Color

§  Advanced Typography

§  Web Authoring

§  Technical Writing

Additional Education:

§  Managing Content Projects

§  Managing Multiple Priorities

§  Working Across Cultural Boundaries

§  Precision Questioning in Business

§  Crucial Conversations and How To Have Them